Clare Thomas Tel: 01280 704604 Mobile: 07584 865177 Email: email@example.com
Leadership and management development
Coaching for Heads and Deputy Heads
Client handling for Admissions staff, medical and bursery staff
The aim of Clare's session was to get the teaching staff to think about the ways in which we communicate with parents, both verbally and with the written word. One of the highlights of the session was the role-play; in my case a phone call with a disgruntled parent. I had no idea that just a few short weeks later I would be playing out the same conversation with a real parent! It’s easy to think we all know how to deal with such situations but I found myself much calmer because I had Clare's 10 steps to fall back on and a belief that if I followed these we would find a resolution. In the end, I am sure the parent felt they had been listened to with understanding and empathy.
Sian Westbury, Teacher, Bloxham School