Clare Thomas                      Tel: 01280 704604                      Mobile: 07584 865177                      Email: clare@clarethomas.org

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The aim of Clare's session was to get the teaching staff to think about the ways in which we communicate with parents, both verbally and with the written word.  One of the highlights of the session was the role-play; in my case a phone call with a disgruntled parent.  I had no idea that just a few short weeks later I would be playing out the same conversation with a real parent!  It’s easy to think we all know how to deal with such situations but I found myself much calmer because I had Clare's 10 steps to fall back on and a belief that if I followed these we would find a resolution. In the end, I am sure the parent felt they had been listened to with understanding and empathy.  

 

                                                                                                                                        Sian Westbury, Teacher, Bloxham School